FAQs

1. What products do you sell?
We specialize in home decor products including lamps, sofas, and beds.
2. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
3. Where do you ship?
Currently, we ship within Germany only.
4. How much is the shipping cost?
Shipping costs a flat rate of €4.99 per order.
5. What payment methods do you accept?
We accept payments only via PayPal for secure transactions.
6. How long does delivery take?
Delivery usually takes 2–5 business days after your order is shipped.
7. Can I return or exchange an item?
Yes, you can return unused items within 14 days of receipt. Please see our Return Policy for details.
8. What if I receive a damaged or incorrect item?
Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
9. Do you offer international shipping?
Currently, we ship only within Germany. We hope to expand soon.
10. How do I contact customer support?
You can reach us at:
📧 support@halen.shop
📞 +49 155 10677667