Refund and Return Policy

At Halen Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility
You may request a return within 14 days of receiving your order if:
The item is unused and in its original condition
It is returned in the original packaging
You have proof of purchase (order number or receipt)

2. Return Process
To initiate a return:
Email us at support@halen.shop with your order number and reason for return.
We will respond with return instructions and our return address.
Ship the item back to us. The customer is responsible for return shipping costs.

3. Non-Returnable Items
The following items cannot be returned:
Used or damaged items
Items without original packaging
Customized or special-order products

4. Refunds
Once your return is received and inspected, we will:
Notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method (PayPal) within 5-10 business days
Please note: Original shipping fees (€4) are non-refundable.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We’ll arrange for a replacement or a full refund at no additional cost to you.

6. Contact Us
If you have any questions about returns or refunds, please reach out:

Halen Store
📍 Rabenstraße 14, 25462 Rellingen, Germany
📞 +49 155 10677667
✉️ support@halen.shop