Shipping Policy

Thank you for shopping with Halen Store. We strive to deliver your home decor products quickly, safely, and affordably.

1. Shipping Area
We currently ship within Germany only.

2. Processing Time
Orders are processed within 1–2 business days after payment is received.
You will receive a confirmation email once your order is processed and shipped.

3. Delivery Time
Standard delivery typically takes 2–5 business days after your order is shipped.
Delivery times may vary slightly depending on your location and courier service availability.

4. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

5. Shipping Carrier
We work with trusted local and national delivery partners to ensure safe and timely delivery.

6. Tracking Information
Once your order is shipped, a tracking number will be sent to your email so you can follow your delivery.

7. Shipping Cost
A flat rate of €4.99 is charged per order, regardless of size or weight.

8. Damaged Packages
If your package arrives damaged, please contact us within 48 hours with photos so we can assist you with a replacement or refund.

9. Contact Us
If you have any questions about shipping, please contact:

Halen Store
📍 Rabenstraße 14, 25462 Rellingen, Germany
📞 +49 155 10677667
✉️ support@halen.shop