Warranty Policy

At Halen Store, we want you to shop with confidence. All our winter clothing products are covered under our standard warranty to ensure quality and customer satisfaction.

Warranty Coverage

All products come with a 30-day limited warranty from the date of delivery.

The warranty covers:

• Manufacturing defects (e.g., faulty stitching, defective zippers, or buttons).
• Material defects that affect normal use.

What’s Not Covered

• Normal wear and tear from regular use.
• Damage caused by misuse, accident, improper washing, or alterations.
• Size or fit issues (these are handled through our Return & Exchange Policy instead).

How to Claim Warranty

If you believe your product is defective under warranty, please contact us within 30 days of receiving your order:

Email: support@halen.shop

Phone: +49 1551 0677667

Address: Rabenstraße 14, 25462 Rellingen, Germany

Please provide:

• Your order number
• Photos of the defect
• A short description of the issue
• Our support team will review your claim within 48 hours.

Resolution Options

Depending on the issue, we will offer one of the following:

• Free replacement of the defective product
• Store credit for the product value
• Full refund to your original payment method (PayPal)